Kitchiq™ Shipping Policy

Thank you for shopping with Kitchiq™. We are committed to delivering your order as efficiently as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or South African public holidays.

Delivery Time

Kitchiq™ partners with Aramex Store to Door and other trusted logistics providers to deliver orders throughout South Africa.

Estimated delivery time: 8–11 business days from dispatch.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, courier operations, weather conditions, public holidays, high order volumes, or other unforeseen circumstances.

Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring the status of their shipment using the provided tracking information.

Delivery Delays

While Kitchiq™ strives to ensure that all orders are delivered within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Courier network delays
• Weather conditions
• Public holidays
• Industrial action or strikes
• Supply chain disruptions
• Road closures or transport interruptions
• Incorrect delivery information provided by the customer

Kitchiq™ shall not be liable for delays caused by third-party courier services or events beyond our reasonable control.

Incorrect Address Information

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

Kitchiq™ will not be responsible for failed deliveries, delays, or additional costs resulting from incorrect or incomplete address information supplied by the customer.

Lost or Damaged Parcels

If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date.

We will work with Armed Store to Door to investigate the matter and provide an appropriate resolution where applicable.

Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights afforded to consumers under applicable South African law, including the Consumer Protection Act 68 of 2008.